{"id":48386,"date":"2022-12-07T13:13:10","date_gmt":"2022-12-07T13:13:10","guid":{"rendered":"https:\/\/plateformeducourtage.fr\/?p=48386"},"modified":"2022-12-07T16:48:12","modified_gmt":"2022-12-07T16:48:12","slug":"traitement-des-reclamations-et-mise-en-place-des-nouvelles-bonnes-pratiques-au-1er-janvier-2023","status":"publish","type":"post","link":"https:\/\/plateformeducourtage.fr\/?p=48386","title":{"rendered":"CONF\u00c9RENCE TRAITEMENT DES R\u00c9CLAMATIONS : MISE EN PLACE DES NOUVELLES BONNES PRATIQUES AU 1ER JANVIER 2023 &#8211; 15\/12\/2022"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"48386\" class=\"elementor elementor-48386\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-346fcde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"346fcde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-adbef2e\" data-id=\"adbef2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d69da77 elementor-widget elementor-widget-image\" data-id=\"d69da77\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"300\" src=\"https:\/\/plateformeducourtage.fr\/wp-content\/uploads\/2022\/12\/Sans-titre-14.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/plateformeducourtage.fr\/wp-content\/uploads\/2022\/12\/Sans-titre-14.png 600w, https:\/\/plateformeducourtage.fr\/wp-content\/uploads\/2022\/12\/Sans-titre-14-300x150.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" style=\"width:100%;height:50%;max-width:600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dfae7c8\" data-id=\"dfae7c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-836ffd6 elementor-widget elementor-widget-heading\" data-id=\"836ffd6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><div style=\"color: rgb(13, 32, 90); font-family: poppins; font-size: 24px; text-align: center; white-space: normal;\">CONF\u00c9RENCE TRAITEMENT DES R\u00c9CLAMATIONS<br><br>MISE EN PLACE DES NOUVELLES BONNES PRATIQUES AU 1er JAnvier 2023 : quelles sont les \u00e9tapes \u00e0 suivre ?&nbsp;<br><\/div><span style=\"color: rgb(169, 204, 230); font-family: Muli; font-size: 26px; text-align: center; white-space: normal; letter-spacing: var(--heading--letter-spacing-h2);\">&nbsp;<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c98399f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c98399f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7a0c52\" data-id=\"f7a0c52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc104fc elementor-widget elementor-widget-heading\" data-id=\"dc104fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><div style=\"text-align: center;\"><br><\/div><b style=\"color: rgb(0, 0, 0); font-family: poppins; font-size: 22px; text-align: center; text-transform: none; white-space: normal;\">Depuis 2011, l'ACPR recommande aux professionnels de la Banque et de l'Assurance des bonnes pratiques destin\u00e9es \u00e0 informer les assur\u00e9s sur le proc\u00e9d\u00e9 de traitement des r\u00e9clamations, mais aussi leurs prises en charges, leurs suivis et toutes les actions correctives.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a18b231 elementor-widget elementor-widget-text-editor\" data-id=\"a18b231\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-family: poppins, poppins_EmbeddedFont, poppins_MSFontService, sans-serif;\"><span style=\"font-variant-ligatures: none; white-space: pre-wrap;\">La nouvelle proposition, qui remplacera la recommandation 2022-R-01, a \u00e9t\u00e9 publi\u00e9e par l&rsquo;ACPR le 17 mai 2022. Effective au 1er janvier 2023, la recommandation 2022-R-01 vise \u00e0 simplifier les modalit\u00e9s pour le r\u00e9clamant, tout en invitant les professionnels \u00e0 mettre en place des proc\u00e9dures plus efficaces.<\/span><\/span><\/p><p><span style=\"font-family: poppins, poppins_EmbeddedFont, poppins_MSFontService, sans-serif;\"><span style=\"font-variant-ligatures: none; white-space: pre-wrap;\">\u00a0<\/span><\/span><\/p><p><span style=\"font-family: poppins, poppins_EmbeddedFont, poppins_MSFontService, sans-serif;\"><span style=\"font-variant-ligatures: none; white-space: pre-wrap;\"><i>D\u00e9couvrez quelles sont les \u00e9tapes \u00e0 suivre pour \u00eatre en conformit\u00e9 au 1er janvier en participant \u00e0 notre \u00e9v\u00e9nement LES RENCONTRES JURIDIQUES jeudi 15 d\u00e9cembre 2022 de 11h \u00e0 12h<\/i><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0cc56b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0cc56b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f136e84\" data-id=\"f136e84\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4107668 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4107668\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/app.livestorm.co\/bubblein\/les-rencontres-juridiques-bubblein-la-plateforme-du-courtage-nouvelle-recommandation-sur-le-traitement-des-reclamations?type=detailed&#038;utm_source=BLOG+LPDC&#038;utm_medium=Mail+&#038;utm_campaign=Conf%C3%A9rence+du+15%2F12\" class=\"elementor-button-link elementor-button elementor-size-lg\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscrivez-vous \u00e0 notre webinaire ici ><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONF\u00c9RENCE TRAITEMENT DES R\u00c9CLAMATIONS MISE EN PLACE DES NOUVELLES BONNES PRATIQUES AU 1er JAnvier 2023 : quelles sont les \u00e9tapes \u00e0 suivre ?&nbsp;&nbsp; Depuis 2011, l&rsquo;ACPR recommande aux professionnels de la Banque et de l&rsquo;Assurance des bonnes pratiques destin\u00e9es \u00e0 informer les assur\u00e9s sur le proc\u00e9d\u00e9 de traitement des r\u00e9clamations, mais aussi leurs prises en&hellip; <a class=\"more-link\" href=\"https:\/\/plateformeducourtage.fr\/?p=48386\">Poursuivre la lecture <span class=\"screen-reader-text\">CONF\u00c9RENCE TRAITEMENT DES R\u00c9CLAMATIONS : MISE EN PLACE DES NOUVELLES BONNES PRATIQUES AU 1ER JANVIER 2023 &#8211; 15\/12\/2022<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":48387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-48386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","entry"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/plateformeducourtage.fr\/wp-content\/uploads\/2022\/12\/blog-0712-150x150.png",150,150,true],"full":["https:\/\/plateformeducourtage.fr\/wp-content\/uploads\/2022\/12\/blog-0712.png",622,375,false]},"categories_names":{"1":{"name":"Uncategorized","link":"https:\/\/plateformeducourtage.fr\/?cat=1"}},"tags_names":[],"comments_number":"0","_links":{"self":[{"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/posts\/48386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=48386"}],"version-history":[{"count":23,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/posts\/48386\/revisions"}],"predecessor-version":[{"id":48415,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/posts\/48386\/revisions\/48415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=\/wp\/v2\/media\/48387"}],"wp:attachment":[{"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=48386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=48386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/plateformeducourtage.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=48386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}